Customer Care & CRM

TelBase customer care offers a full 360 degrees view of your customer, increasing level of service to your customer and decreasing the average time of a call.

TelBase offers extended customer care features, which can be easily integrated in existing call center environments due to the fact that the module is web based. The module offers functionality for:

• ticketing & progress management;
• case & queue management;
• detailed customer information including CDRs;
• task management;
• finance management;
• customer automated e-mail interaction;
• sales management & order tracking.

tabbed view of customer care in TelBase

Using the Telbase Customer Care environment, parties are enabled to perform their own customer care services or outsource these services.